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“Up close and Personal – Moving Fine Things
with White-Glove Delivery”
By Gail Bennison, Photos by Glen E. Ellman
No matter how much you plan, moving to a new home or office
can be a nerve-racking event – or not.
There’s moving, and then there’s moving “outside the box,”
says Fort Worth businessman Scott Kleberg.
Kleberg is chairman of Delivery Limited, Inc., a company that
specializes in luxury-home relocation and “white-glove”
delivery, installation, and storage of fine art, antiques and
After more than a quarter of a century in business, Delivery
Limited has become a global specialist in moving, delivery and
storage services for discerning clients who expect, demand and
receive the highest standards of professionalism, Kleberg says.
This is certainly not your everyday moving company.
“Discretion” is the company byword.
Dallas-based Delivery Limited manages projects from
single-room renovations to massive, 70,000-square-foot estate
relocations spanning multiple years.
The company utilizes 145,000 square feet of
climate-controlled showroom-style warehouse and storage, where a
client’s entire inventory can be stored until their new home is
ready. Fine art and furnishings from across the world are
available for clients and designers to view, in determining what
will go into a home.
Kleberg bought the company two years ago from its founder,
In 1978, Erspamer was a schoolteacher looking for a way to
fill up his summers.
“He bought a used Hostess Twinkie truck and began hanging out
at the designer district in Dallas, moving things for the
designers,” Kleberg says. “Essentially, it was a
designer-centric business, founded in Steve’s garage.”
Kleberg says Erspamer was interested in a buyer who would
take the company to the next level. As an investor, Kleberg
says he is attracted to service businesses that are dominant in
Kleberg, 48, is a graduate of Texas A&M University, where he
studied range science. After graduation, he worked for six
years in his family’s ranching business before receiving a
master’s degree at Stanford University. Shortly after
graduation, Kleberg moved to Fort Worth and made a career
“I went to work for Luther King Capital Management where I
stayed for six years. I consider Luther my mentor in the
investment business,” Kleberg says.
In 1996, Kleberg founded Private Equity Partners in Fort
Worth, primarily, he says, to invest in smaller, middle-market
operating businesses, mostly service businesses with leading
positions in their respective niches.
He lives in Fort Worth with his wife, Julie, and their four
children. Active in the community, Kleberg has served as board
chair of the Fort Worth Country Day School for the past two
years. He serves on numerous corporate boards and is a member
of the board of directors of the Southwestern Exposition and
Kleberg says it’s difficult to get the message across about
“People ask: ‘Why can’t we just go get Billy Bob and his
brother to do this?’ There are two reasons people would want to
hire us,” Kleberg says. “One is that they have valuable,
sometimes priceless, things they want us to take care of. The
other is the quality of people we have working for us. We
provide a stress-free move. Many of our clients aren’t in the
home when we move them. They just show up in Colorado or
wherever and their beds are already made.”
“This is a high-touch business,” he says. “It’s the kind of
business in which you have to do things better than any of your
competitors. That’s what we do, and staff is the key. From the
top to the bottom, we’ve got the best people in this business.”
After buying Delivery Limited in 2004, Kleberg hired
Elizabeth “Beth” Barrett as president and chief executive
officer. Barrett, 47, a single mom who lives in Dallas with her
four children, is a 1981 graduate of Hobart and William Smith
Colleges in upstate New York. Barrett was one of The Container
Store’s first employees. She worked for the corporation for 21
years, 16 as vice-president of operations.
Barrett was credited with leading The Container Store to
become the “Best Company to Work For In America,” as recognized
by Fortune magazine – more than once, Kleberg says.
Barrett moved to Delivery Limited because it reminded her of
the early years at The Container Store – “employees with extreme
passion for customer service, a customer-focused culture and
people willing to do almost anything to please the customer.”
“I left ready to take my culture and employee philosophies
and to accomplish the same success in creating a strong internal
culture that resonates with discerning clients through
exceptional service,” she says.
Delivery Limited has a unique product in a niche business,
“The challenge comes in making the logistics work on some of
our larger moves that span from one to two months in locations
on opposite ends of the country.”
Barrett says there is a false perception that Delivery
Limited is much more expensive than the competition.
“We really are not. However, what can make our projects a
little more expensive is the time and care that we believe is
necessary to make the move successful. We pay tremendous
attention to detail. Whether you are moving a Picasso or a
sofa, the project is thoughtfully carried out to achieve
positive results for the client.”
Barrett says the company recently moved a family in the
Dallas/Fort Worth area from one home, to two separate residences
in Hilton Head, S.C., and Jamestown, Va.
“In that case, we had a crew of six to eight staff members at
different locations for over three weeks at a time,” says
Delivery Limited’s standard labor rate is $90 per hour for
the services of two men and a truck.
Company staff members work closely with interior designers,
some of whom have partnered with the company for more than a
decade. As one of the very few relocation companies in the
United States that is a member of both the Industry Foundation
(IF) and the American Society of Interior Designers (ASID), the
company offers a variety of services of special interest to the
Ann Harwood, owner of Ann Harwood Interior Design in Fort
Worth, says she often is charged with moving expensive,
breakable and sentimental things. Delivery Limited alleviates
the risks, Harwood says.
“In the moving and storage business, you sometimes have the
equivalent of the state of American labor,” she says. “Not the
case with Delivery Limited. I really believe they try hard to
train and keep good employees.”
Harwood notes that the white gloves worn by staff members are
practical as well as professional.
“When packers and movers are touching fine fabrics and
valuable art, you don’t want dirt and sweat. This is especially
important during Texas summers.”
Interior designer Kim Johnson, principal of Johnson-Seitz in
Fort Worth, says Delivery Limited provides flawless service.
“Our client was relocating to Fort Worth, and needed
temporary storage until she purchased a new home. Delivery
Limited’s facility was inventoried perfectly, and easily
accessible. If the client wanted only one chair removed, it was
done with no hassle or complaining by the staff,” she adds.
“When it came time to move the client to her new home, Delivery
Limited had photos of her possessions, and had dimensioned
everything for the space…fabulous, incredible service.”
So, how to handle a client who built a house with no closets?
Not a problem at all, says Cindy Bourne, manager of Personal
Spaces, a new division of Delivery Limited.
“Our client preferred to use antique chests, armoires and
cupboards for all of her storage, Bourne says. “We spent two
days just cleaning out 150 years of dirt, and then lined all of
them with scented liners – quite an improvement over their
previous scent. We also took care to use moth protection where
needed, as well as stored many antique keepsakes archivally to
keep them safe for the next generation.”
The Personal Spaces staff can design spaces, organize and
create functionality out of chaos, says Bourne.
Bourne joined Delivery Limited in January this year, after
working for The Container Store for 15 years. She has a degree
in graphic design. Problem-solving is her forte and her
passion, she says.
Bourne recalls a memorable solution involving a client with
more than 1,000 collectible dolls. Each doll was to be placed
in its original box with particular accessories. Bourne’s team
created specific boxing for a safe move.
“These dolls are her children, and need to be treated as
such,” Bourne says. “Some people are visual, some logical and
some don’t want anything in sight. Sometimes we have to
encourage people to purge some of their possessions. Clients
have told us we are like psychologists.”
Personal Spaces offers feng shui, the ancient art of
organizing a space or home so that it has good energy, says
“Obviously this isn’t for everyone, but we have a client who
told us her new home had a ‘negative feeling’ after several
problems with her contractor. We are providing information for
her to have a specialist clear the negative energy.”
Personal Spaces’ resource shopping service is an advantage to
clients who don’t have time to find specific items for their
home or space.
“We can locate those things for them and do the installation
as well,” Bourne says. “That leads to specialty projects such
Personal Spaces provides individual, as well as corporate
gift organization and presentation.
Bourne says that her team works in concert, not in
competition, with a client’s designer or builder.
“Designers are doing many of the things we do, but they
usually are happy to turn over the behind-the-scenes
organization such as garages, cabinets and closets.”
Clients can expect to pay $80 per hour for one Personal
Delivery Limited employs 60 people, 35 of whom are
“In the service industry you have two choices,” Barrett
says. “You can offer mediocre results, or really stand apart
and exceed the client’s expectations. We very carefully select
our employees. We offer a career opportunity. This is not a
The company provides specific and ongoing training, including
80 hours of instruction within the first year of employment.
Training reaches from etiquette and fine-arts-handling to
packing and learning how to load and unload a truck, Barrett
“How to pack a lamp would seem common sense. But when you
consider the antiques and fine arts we deal with on a daily
basis, it’s important that we take the time and care necessary
for a successful and stress-free move for the client. Training
is a huge piece to that puzzle,” Barrett says.
On paper, Delivery Limited is just another relocation,
receiving, storage, delivery and installation firm, but that is
not reality, says Joseph Toliver, director of client services
Toliver has worked for the company for 12 years.
“To our clients, we are lifesavers for one of the top five
most stressful life events – moving. Our client list is of the
most discerning clients and interior designers around the
world,” he says. “As far as the service we offer to those
clients, there are no limits. If we can’t do it, we have or
will find a resource to get it done.”
Delivery Limited’s revenues are up 33 percent over last year,
though Barrett and Kleberg declined to divulge specific
“We don’t talk so much about bottom line,” Barrett says.
“The fact that the business is growing and has shown positive
results is wonderful and indicative of our service.”
For more information about Delivery Limited, visit
Contact Bennison at firstname.lastname@example.org.